At SVR Foods, we take great care in preparing and delivering our homemade products. Due to the perishable nature of food items, our return and refund policy is as follows:
1. No Return Policy
Since our products are food items, we do not accept returns once the order has been delivered.
2. Refund Eligibility
Refunds or replacements are only applicable if:
- You received a damaged product, or
- You received a wrong product
3. Reporting an Issue
If you receive a damaged or incorrect product, you must inform us within 24 hours of delivery.
Please share:
- Order Number
- Product Photo
- Damage Photo
via WhatsApp or Email.
4. Refund Process
Once we verify the issue, we will:
- Provide a replacement, or
- Issue a refund
Refund will be processed within 5–7 business days.
5. No Refund in These Cases
Refunds will not be provided if:
- Product is opened or used
- Delay caused by courier
- Incorrect address provided by customer
- Taste preference complaints
6. Cancellation Policy
Orders cannot be cancelled once they are shipped.
7. Quality Assurance
We ensure all products are freshly prepared, properly packed, and checked before shipping.
8. Policy Updates
SVR Foods reserves the right to modify this policy at any time without prior notice.
9. Contact Details
For return and refund queries, contact us:
SVR Foods
📞 Phone: +91 90123 45678
📧 Email: info@svrfoods.com
📍 Address: Andhra Pradesh, India